Privacy Policy
Last updated: 7 October 2026
This policy explains how Visa Bridge LTD ("VisaBridge", "we", "us") collects and uses personal data when you use this website or send us a request. We are the data controller. We follow the UK GDPR and the Data Protection Act 2018.
Email: info@visabridge.online · WhatsApp: +44 7445 498885
What data we collect
- Request form: full name, email, WhatsApp or phone number, nationality, current country, destination country, service required, travel date, length of stay, number of people and your message.
- Messages: anything you send us by email or WhatsApp, including documents such as passport copies, photos, certificates and travel details when needed for your application.
- Payment details: payments are made through Stripe. We do not see or store your full card number.
- Technical data: basic information your browser sends to our hosting provider, such as IP address and device type, used for security and delivery of the site.
Please do not send us sensitive information (for example about health, religion or criminal records) unless it is genuinely needed for your application. If it is, we will only use it for that purpose.
Why we use your data, and our legal basis
| Purpose | Legal basis |
|---|---|
| Review your request and send you an offer | Steps at your request before a contract |
| Deliver the agreed service, including working with local partners | Performance of a contract |
| Take payment, keep accounting records, meet legal duties | Contract and legal obligation |
| Reply to messages, prevent spam and fraud, keep the site secure, improve our service | Legitimate interests |
| Send marketing, if we ever do | Your consent, which you can withdraw at any time |
Who we share data with
We share only what is needed with:
- Local partners (immigration agents, attorneys and other professionals in the destination country) who help process your application.
- Service providers: Formspree (receives request forms), Vercel (website hosting), Namecheap (domain and email), Stripe (payments), Meta/WhatsApp (messaging), and eSIM suppliers where an eSIM is included in your service.
- Authorities such as embassies, consulates and immigration offices, where your application requires it.
- Professional advisers, regulators or law enforcement where the law requires.
We do not sell your personal data.
International transfers
Your application and some of our providers involve countries outside the UK, including countries in Europe and Asia and the United States. Where data is transferred, we rely on adequacy regulations, standard contractual clauses or the UK International Data Transfer Addendum, or on a necessary transfer to carry out your request or contract.
How long we keep data
- Requests that do not lead to a service: up to 12 months.
- Clients: for the period of the service and then up to 6 years for accounting, legal and complaint purposes. Passport and other identity documents are deleted earlier where we no longer need them.
Your rights
You can ask us to access, correct or delete your data, restrict or object to how we use it, move it to another provider, and withdraw consent. To use these rights, email info@visabridge.online. We will reply within one month.
You can complain to the UK Information Commissioner's Office at ico.org.uk or 0303 123 1113. We would appreciate the chance to resolve your concern first.
Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and limited access. No online service is completely secure, so avoid sending documents through channels you do not trust.
Cookies and changes
See our Cookie Policy. We may update this policy; the date at the top shows the latest version.